- #EXAMPLES OF ADOBE ROBOHELP IN A CALL CENTER HOW TO#
- #EXAMPLES OF ADOBE ROBOHELP IN A CALL CENTER MANUALS#
- #EXAMPLES OF ADOBE ROBOHELP IN A CALL CENTER SOFTWARE#
- #EXAMPLES OF ADOBE ROBOHELP IN A CALL CENTER CODE#
- #EXAMPLES OF ADOBE ROBOHELP IN A CALL CENTER TRIAL#
For example, while the need for longer, complex documentation will always exist, newer technologies require quick chunks of information that can easily be reused across projects, personalized content tailored to each user, and content that’s ready for publishing on any channel and device.
Only now, the list of formats and channels in which they expect to get that information has grown to include chatbots, voice-activated assistants, virtual and augmented reality, wearables and other IoT devices we don’t even know about yet.įor technical writers, keeping up with these rapidly emerging technologies means taking a different approach to content.
#EXAMPLES OF ADOBE ROBOHELP IN A CALL CENTER MANUALS#
Also, check out the following tutorials to dive right in and get started: What is RoboHelp: Ro boHelp 2015 Essential Training.įor a complete overview of the Adobe RoboHelp analytics, check out RoboHelp Server: An Introduction.Consumers rely on technical information to help them get the most value from the products they purchase.įrom manuals and tutorials to knowledge bases and help systems, consumers rely on technical information - and the writers who produce it - to help them get the most value from the products they purchase.
#EXAMPLES OF ADOBE ROBOHELP IN A CALL CENTER HOW TO#
If you are using RoboHelp 2015, click here to watch the Ribbon UI Video video, where you can learn about the User Interface and how to personalize and share content.
#EXAMPLES OF ADOBE ROBOHELP IN A CALL CENTER TRIAL#
If you have a 64-bit CPU and operating system, you can go here to download a trial version of RoboHelp 2019. To get started, click here to compare the different versions available, such as the 2015 release or the 2017 release, and their system requirements. This results in a better user experience and increased customer loyalty. Customers feel empowered to use your products, and can easily stay abreast of any compliance changes or technical enhancements. Employees can stay better informed, leading to enhanced collaboration and productivity. You can toggle back and forth if needed, and you can create style sheets as well.Īnd then… SHAZAM!!! Just like that, your project is live! Employees and customers now have access to view your instructional content.Īll documentation is up to date.
#EXAMPLES OF ADOBE ROBOHELP IN A CALL CENTER CODE#
There is a Design tab, so you can work from there, and the HTML code will automatically generate. You have access to a tool ribbon for simple WYSIWYG functionality, similarly to using Microsoft Word. There is a learning curve, as with learning any new tool, but it doesn’t take long to develop familiarity and dive right into your first project. Getting started is simple, because the interface is very user friendly. Types of analytics data available to you, as the content author, include the following: This can increase profit margins, as well as reduce operational costs, saving your employees time and money that would be otherwise spent answering questions to educate consumers via emails or help desk calls. By leveraging this data to identify and fill any content gaps, you can better meet the needs of your customers, employees, and any other key stakeholders - keeping them informed. The analytics accessible via the Reports tab of the RoboHelp Server application provide both quantitative and qualitative data. This makes for a much better user experience. You can structure your content around the analytics data in a way that will empower your end-users, helping them to quickly search for and find this information. With an employee or customer knowledge base, complex information is readily accessible with just a few clicks. It could even be integrated into your intranet platform. Or it could be part of any cloud-based application. Your knowledge base could be part of your company website that customers visit to learn how to use a product manufactured by your company. This taxonomy makes it easy for employees, or end users, to quickly find the exact information they need. employee knowledge base).Īs you can see, it has a topic-based structure with folders, sub-folders, and topics within each folder. So they can click a Help icon or link embedded within the application, which will take them to this Help Center (i.e.
#EXAMPLES OF ADOBE ROBOHELP IN A CALL CENTER SOFTWARE#
As they complete their work, accessing or filling in the data they need using that application, they might get stuck along the way, or have a question about software functionality. Above is an example of a knowledge base I created using Robohelp, to support end users with a database application.Įmployees access the application using a secure online portal. One way to create a knowledge base is by using a tool like Adobe RoboHelp.
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